Bae99 Terms & Conditions — Complete Guide to Using the Platform

1. General Terms

These Terms & Conditions apply to the use of the bae99 platform, including the website, mobile app, and all associated services. bae99 is operated by an internationally licensed gaming operator, conducting its activities in accordance with applicable gaming laws and regulations.

These terms have been written in Bengali for the convenience of our Bangladeshi members. In the event of any conflict between language versions, the original English version shall prevail.

• Bae99 reserves the right to amend these terms and conditions at any time.
• A notification will be sent on the platform whenever any changes are made.
• Continued use of the platform following any changes will be considered acceptance of the updated terms.
• Bae99 reserves the right to suspend or close any member's account in the event of a terms and conditions violation.

2. Account Registration

To open an account on bae99, the following conditions must be met. These requirements are in place to protect both the member and the platform.

• You must be at least 18 years old at the time of registration.
• All information provided must be fully accurate and truthful.
• Only one account per person is permitted — creating multiple accounts using the same name, address, phone number, or device is strictly prohibited.
• A valid mobile number and email address are required to complete registration.
• Keep your account password strong and never share it with anyone.
• If you suspect unauthorised access to your account, you must contact support immediately.

3. KYC & Identity Verification

Bae99 complies with international Anti-Money Laundering (AML) regulations, which require member identity verification. This process is known as KYC (Know Your Customer).

KYC documents are required in the following situations:

• Prior to making your first withdrawal.
• For large deposit or withdrawal amounts.
• If suspicious activity is detected on an account.
• At any time, at the discretion of bae99.

Documents typically required include: National ID (NID), passport or driving licence, and proof of address. Withdrawals may be held until KYC verification is complete.

4. Deposits & Payments

The following rules apply when making a deposit on bae99. Familiarising yourself with these will help ensure a smooth payment process.

• Only payment methods registered in your own name may be used — deposits from another person's account are not permitted.
• Supported payment methods: bKash, Nagad, Rocket, direct bank transfer, and select cryptocurrencies.
• The minimum deposit amount varies by payment method — generally between 200 and 500 BDT.
• Deposits are generally instant — however, banking system delays may occasionally extend processing time to up to 30 minutes.
• When making a deposit, please ensure you include the correct amount and reference number.
• Bae99 will never ask you to send money directly to a personal bank account — any such request should be treated as fraud.

5. Withdrawal Rules

The following rules apply when withdrawing winnings from bae99. Withdrawals are generally processed quickly, though some cases may require additional verification time.

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals must be made through the same payment method used for the original deposit.
• Wagering requirements must be fulfilled before any bonus winnings can be withdrawn.
• Standard withdrawal processing time is 10–30 minutes. VIP and high roller accounts receive instant processing.
• In cases of suspicious activity, bae99 may place a hold on withdrawals and conduct an investigation.
• If there is an active bonus on your account, you may need to cancel it before proceeding with a withdrawal.

6. Bonus & Promotion Terms

Bae99 offers a range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus comes with its own terms and conditions, which you should read before claiming any offer.

• Wagering requirements and validity periods are stated separately for each bonus.
• Bonuses are only active for a set period — they will be automatically cancelled once the validity period expires.
• The same bonus cannot be claimed more than once, unless the offer explicitly states otherwise.
• Different games contribute different amounts towards wagering requirements — slots typically count at 100%, while Live Casino games contribute less.
• Wagering requirements must be fully met before any withdrawal from a bonus balance can be made.
• Bae99 reserves the right to modify or discontinue any bonus offer at its discretion.
• If bonus abuse or manipulation is found, the bonus may be cancelled and the account suspended.

7. Betting Rules

General rules apply to all Sports Betting and casino games on bae99. Additional specific rules may apply to certain games or sports.

• Once a bet is confirmed, it cannot be changed or cancelled — unless the game itself offers a cash-out feature.
• If a match or event is cancelled, the corresponding bet is generally refunded.
• If a technical error occurs affecting odds or game conditions, bae99 reserves the right to void the relevant bet.
• Any bet suspected of being part of syndicate betting or odds manipulation may be subject to investigation.
• The minimum and maximum bet limits for each game are displayed within the game interface.
• If your internet connection drops during live betting, the outcome of that bet will still be recorded in the system.

8. Prohibited Activities

The following activities are strictly prohibited on bae99. Violations may result in permanent account closure and forfeiture of all balances.

• Creating multiple accounts under the same person.
• Bonus abuse — such as claiming the same bonus multiple times using different accounts.
• Using the platform for money laundering or the financing of terrorist activities.
• Any attempt to manipulate or commit fraud in casino games or Sports Betting.
• Any attempt to use software, bots, or automated systems to play games.
• Attempting to gain unauthorized access to another member's account.
• Attempting to hack or cause damage to bae99's systems or software.

9. Responsible Gaming

Bae99 places the highest priority on responsible gaming. Gaming is meant for entertainment — it should never be seen as a solution to financial problems or a source of income.

• No one under the age of 18 is permitted to use bae99 — this policy is strictly enforced.
• You can set deposit limits directly from your account settings.
• Session time limits can be set to prevent excessive time spent playing.
• A Self-Exclusion option is available — you can close your own account for a period ranging from 6 months to 5 years.
• Anyone who feels they need it can contact the support team to access responsible gaming assistance.

If you're experiencing issues related to gaming, please visit our Responsible Play page for detailed guidance and support information.

10. Privacy & Data Protection

Bae99 is committed to protecting the personal information of its members. Our Privacy Policy outlines in detail how data is collected, used, and stored.

• Members' personal information is never sold to third parties.
• Limited information may be shared with trusted partners to facilitate the delivery of necessary services.
• Information may be disclosed to authorities where required by legal obligation.
• All data transmissions are secured with SSL encryption.

For more information, please visit our Privacy Policy View page.

11. Account Closure

An account may be closed at the member's own request or at the discretion of bae99.

• Members who wish to close their own account should contact support to do so.
• Any remaining balance should be withdrawn before an account is closed.
• If an account is closed due to a breach of terms, bae99 will notify the member of the reason.
• In cases of fraud or money laundering, the account balance will be frozen pending investigation.
• A closed account may be reopened — only where the account was closed for a legitimate reason.

12. Changes to Terms & Dispute Resolution

Bae99 reserves the right to update these terms and conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• Members will be notified of significant changes via email or platform notification.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• Any dispute should first be raised with the support team for resolution.
• Bae99's decision is final — however, members may appeal to the relevant gaming authority.